Got questions? We've got answers.
Can't find what you're looking for?
Email us at kazka.jewelry.brand@gmail.com —
we respond within 24 hours.
Frequently asked questions
🛍️ Orders & Products
What is a charm drop?
Every month, we release a new limited collection of charms built around a single theme.
Each drop is available for exactly 30 days —
then it closes forever. No restocks, no exceptions.
This is how we keep every bracelet truly unique.
Can I order after the drop ends?
No. Once a collection closes, those charms
are retired permanently. We occasionally bring
back the most-loved charms once a year
for a 72-hour "Return" event —
follow @kazka.charm to be the first to know.
How do I build my bracelet?
It's simple:
1. Choose your chain (gold, silver, or rose gold)
2. Pick your charms from the current collection
3. Add everything to your cart and checkout
We assemble your bracelet by hand and ship it
to you in a gift-ready box.
How many charms can I add?
We recommend 3–7 charms per bracelet
for the best look. You can add as many
as you like — but we'll let you know
if a combination won't work well together.
Can I mix charms from different drops?
Absolutely. If you have charms from a previous
drop, you can order a new chain or additional
charms from the current collection.
Your story, your rules.
💎 Materials & Quality
What are the bracelets made of?
All our chains and charms are made from
316L stainless steel with 18K gold, silver,
or rose gold plating.
✦ Waterproof
✦ Hypoallergenic
✦ Nickel-free
✦ Built for everyday wear
The plating is X microns thick —
designed to last with normal daily use.
Will my bracelet tarnish?
Stainless steel is highly resistant to tarnishing.
To keep your bracelet looking its best:
· Remove before swimming in chlorinated pools
· Avoid direct contact with perfume and harsh chemicals
· Store in the pouch provided when not wearing
· Wipe clean with a soft dry cloth
With proper care, your Kazka bracelet
will stay beautiful for years.
Are your products nickel-free and safe for sensitive skin?
Yes. All Kazka jewelry is made from
hypoallergenic 316L stainless steel
and is nickel-free — safe for
sensitive skin and everyday wear.
📦 Shipping
Where do you ship?
We ship across Europe and worldwide.
🇪🇺 Europe: X–X business days
🌍 Rest of world: X–X business days
Free shipping on orders over €X.
Standard shipping: €X
How is my order packaged?
Every Kazka order arrives in a
branded gift box with a ribbon —
ready to give or keep for yourself.
No extra gift wrapping needed.
Can I track my order?
Yes. You'll receive a tracking number
by email as soon as your order ships.
You can track it directly from
the confirmation email.
My order hasn't arrived — what do I do?
If your order hasn't arrived within
the estimated timeframe, please email us
at kazka.jewelry.brand@gmail.com with your
order number. We'll sort it out quickly.
🔄 Returns & Exchanges
Can I return my order?
We accept returns within 14 days of delivery
for unused, unassembled items in original condition.
Custom-assembled bracelets are non-returnable
unless there is a manufacturing defect —
because each one is built specifically for you.
To start a return: kazka.jewelry.brand@gmail.com
My bracelet arrived damaged — what do I do?
We're sorry to hear that. Please email us
at kazka.jewelry.brand@gmail.com within 48 hours
of receiving your order with:
· Your order number
· A photo of the damage
We'll send a replacement immediately
at no extra cost.
Can I exchange a charm for a different one?
If the charm you want is still available
in the current drop — yes, we can exchange
within 7 days of your order,
before assembly begins.
Email us as soon as possible at kazka.jewelry.brand@gmail.com
💳 Payment
What payment methods do you accept?
We accept all major credit and debit cards
(Visa, Mastercard, Amex), PayPal,
and Apple Pay / Google Pay.
All payments are processed securely
through Shopify Payments.
What currency are prices in?
All prices are in Euro (€).
If you're ordering from outside the Eurozone, your bank will convert at the current exchange rate at checkout.
🎁 Gifting
Is Kazka suitable as a gift?
Perfect. Every order arrives in a
gift-ready box — no extra wrapping needed.
You can also add a personalised message
at checkout and we'll include a handwritten
note in your package.
Do you offer gift cards?
Yes — digital gift cards are available
in denominations of €25, €50, and €100.
The recipient can use them on any
current or future drop.
→ Shop gift cards